Last updated: August 22, 2026
gen2apps is a one-person studio, which means there is no support queue and no chatbot — your email lands in the same inbox as everything else, and the person who wrote the app is the person who answers it.
Email hello@gen2apps.com — usually answered within two working days. If something is broken, telling us which app, which iPhone and which iOS version you are on saves a round trip.
Each app's page lists what it does, what it costs and what it will never do. If the answer is not there, email us.
Send us what happened and what you expected instead. Steps that reproduce it are gold; a screenshot or screen recording is nearly as good. We do not use crash trackers that identify you, so a bug we cannot reproduce is a bug we may not find on our own.
Wanted. We keep a list, and small apps stay small on purpose — so expect an honest answer, including "no, that would make this a different app". Ideas that get built usually arrive as a sentence about the problem, not a spec.
Purchases go through Apple, not through us — we never see your payment details and we cannot issue refunds. Manage or cancel a subscription in Settings → your name → Subscriptions on your iPhone, and request a refund at reportaproblem.apple.com. If something looks wrong with a charge, email us anyway and we will help you work out what happened.
What each app stores, and where, is written out in our Privacy Policy. Apps that keep data on our servers let you delete your account and its data from inside the app. If you cannot reach that screen for any reason, email us and we will delete it for you.
Same address: hello@gen2apps.com. Brand assets are at gen2apps.com/brand.
See also our Privacy Policy and Terms of Use.
